Dialog info queue unavailable

Recently i upgraded my SAP(Oracle+Win2k) kernel 7.01 Patch Level 23 to Patch Level 150 via JSPM . After upgrading however i am able to start SAP by MMC,  SAP Dispatcher is running but I am not able to see my ABAP WP table. Dispatcher turns to yellow and shows “Dialog info queue unavailable“. After some research i am able to solve out the issue.

Procedure to resolve:

The sapstartsrv.exe file is not updated in C:WINDOWSsystem32. (after kernel upgrade)

The resolution is to copy the latest file from /SID/exe of the upgraded kernel and paste and overwrite the one existing in C:WINDOWSsystem32 and then restart the Services and SAP.

The dialog queue appeared and the issue resolved.

Hope this helps..

Service Desk & ChaRM Configuration.

Recently i am working with Service Desk & ChaRM(Change Request Management) configuration in SOLMAN.

Service Desk is easy to configure rather then ChaRM. I have completed my Service Desk configuration successfully & it’s working smoothly. Here i will not provide any steps due to it’s a very long configuration, however if you required the configuration steps, you can mail me directly at my adil(at)adilfahim.com

ChaRM is little bit difficult to configure. I didn’t find any standard configuration document in SAP service market place then i searched on SDN and find some different docs, compiled that docs & create a single document to work around. i have completed almost all steps which required in ChaRM but still i am stuck while creating Change Request to add in Maintenance Cycle. When i will completed, i will update my blog and will share a doc of fully configured ChaRM Configuration.

Changing data source ABAP to Database(default) in SAP Enterprise Portal.

Recently, I faced an issue in which I had to change the User Data Source of the portal to Database but I didn’t see the default option.

I got stuck after changing Portal — User Management — Identity Management — Data Source —- Database only to ABAP System.

After restarting the instance the value of Data Source shows only ABAP system & for somehow if you want to revert to Database only, it’s not possible. There is no any other options rather than ABAP System.

As per SAP note 718383.


No change is possible.

This configuration supports all usages (especially SAP Exchange Infrastructure and SAP Enterprise Portal) by making ABAP users and ABAP roles available as users and groups in the UME, and supports the creation of new groups in the UME (which are then stored in the local database) as well.

The below SDN thread talks about same issue:



You can change the database only(default) option by editing UME properties in Config Tool.

Steps to follow:

·         Config Tool — Global server configuration – services – com.sap.security.core.ume.service

·         ume.persistence.data_source_configuration (Make this value Restore to Default)

·         Restart the instance.

Now when you check again in Portal— User Management — Identity Management — Data Source

It will show the Database only(Default) value.